Refund Policy

Subscriptions are generally billed in advance. You may cancel at any time to stop the next renewal. Cancellation does not automatically refund the current billing period, and paid access ordinarily remains available through its end unless access is terminated for violating our Terms.

We may refund a customer's first paid subscription purchase when the request is submitted within 7 days of the original purchase and there has not been substantial use of paid analysis or other usage-based resources. Requests after that period are ordinarily ineligible.

Document analysis, artificial-intelligence processing, document intelligence, and similar features can incur third-party costs. Consumed usage credits or metered resources may be non-refundable unless the service failed to deliver the purchased functionality.

If you are charged for a service that fails because of a confirmed error on our side and it cannot reasonably be restored, rerun, or credited back, we may provide a replacement credit, subscription credit, or refund. User-initiated duplicate submissions are not automatically technical failures.

Renewal charges are generally non-refundable. We may review a prompt request concerning an unintended renewal, particularly when little or no usage occurred afterward.

Annual subscriptions are billed in advance. Cancellation prevents the next annual renewal but ordinarily does not create a prorated refund for unused months unless required by law or specifically approved.

Checkout displays applicable credits, prorated charges, and billing adjustments for upgrades. Downgrades normally take effect at the end of the current period. Free trials, complimentary access, promotional credits, and other non-cash credits have no cash value and are not refundable.

Confirmed duplicate charges will be refunded or reversed. Before initiating a chargeback, contact us so we can investigate. Fraudulent or abusive chargebacks may result in account suspension, without limiting rights available under payment-card or consumer-protection laws.

Email info@trutouchcleaning.com with:

• The email address associated with your account.
• The transaction or invoice number, when available.
• The payment date and a short explanation of the issue.

Approved refunds return to the original payment method where possible. Processing time depends on the payment provider and financial institution.

Nothing in this policy limits refund, cancellation, or consumer rights that apply under mandatory law.